Refund and Returns Policy

At Convalesce Health Sciences, we want you to have a smooth and reliable shopping experience.

If you are not satisfied with your purchase, eligible products may be returned within 7 days of delivery, subject to the conditions below.

7-Day Return Policy

Customers may request a return within 7 days of receiving their order.

To request a return, please contact our customer support team within the 7-day period and provide your order details and the reason for the return.

Return Conditions

For a return to be accepted:

• The return request must be made within 7 days of delivery.
• The product should be in its original condition.
• The product should be unused and undamaged, where applicable.
• The original packaging should be retained where applicable.
• The product must meet any specific return requirements applicable to that item.

Products that have been used, damaged after delivery, or otherwise do not meet the applicable return conditions may not be eligible for return.

Damaged or Incorrect Products

If you receive a product that is damaged, defective upon delivery, or different from what you ordered, please contact us as soon as possible.

Please provide your order details and relevant information about the issue so our team can review the matter and assist you.

Refunds

Once an eligible return has been received and reviewed, we will confirm whether the refund is approved.

Approved refunds will be processed according to the applicable payment method and refund arrangements.

The time required for a refund to reach you may vary depending on the payment method or financial institution involved.

Non-Returnable Items

Certain products may not be eligible for return because of their nature, condition, or applicable regulations.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

How to Request a Return

To request a return or refund, contact us:

WhatsApp: 0331 5045485
Email: ejaz.convalesce@gmail.com

Please include your order number, name, and details of the issue so we can assist you efficiently.

Important

Convalesce Health Sciences reserves the right to assess returned products against the applicable return conditions before approving a refund.